Shipping Policy

We pack every order with care — your clubs are wrapped, protected, and double-checked before they leave our facility. The durable boxes are designed to keep your clubs protected and ensure they arrive safely. Once your order is in the carrier's hands, we want to make sure you know exactly what to expect and how to reach out if anything goes sideways.

Processing Time

Orders will be processed and shipped within 1–2 business days of purchase. Before your club ships, our team does one final inspection to make sure everything is exactly as described and safely packaged for transit.

Orders placed on weekends or public holidays will begin processing on the next business day. During peak seasons or sale events, processing may take an additional 1–2 days. You will receive a shipping confirmation email with tracking information as soon as your label is created.

Shipping Methods

UPS and FedEx Ground is our standard, free shipping option. Expedited (including overnight) shipping is available for an additional fee at checkout.

Shipping rates and estimated delivery timelines are provided by the carrier

Lost or Damaged Packages

If your package is lost or arrives damaged, please take the following steps:

• File a claim directly with the carrier (USPS, UPS, FedEx, etc.) using your tracking number. Carrier claim portals can be found on their respective websites.
• Document any damage with photographs before discarding any packaging materials — this is required for most carrier claims.
• Contact us at smoothswinggolfshop@gmail.com and we will happily provide any documentation, invoices, or packaging records needed to support your claim.

While responsibility for in-transit issues lies with the carrier, we genuinely want to help you resolve the situation as quickly as possible. We will do everything within our power to assist you through the claims process.

We strongly recommend purchasing shipping insurance for high-value orders. This can be added at checkout where available, and provides direct coverage for loss or damage during transit.

Tracking Your Order

As soon as your shipping label is created, you will receive an email confirmation containing your tracking number and a link to track your package in real time. Please allow up to 24 hours for tracking information to update after you receive your confirmation email.

If you did not receive a tracking email or your tracking link does not appear to be updating, contact us at smoothswinggolfshop@gmail.com and we'll look into it right away.

Address Accuracy

You are responsible for entering a complete and accurate shipping address at checkout. Smooth Swing Golf is not liable for orders shipped to an incorrect address provided by the customer.

If a package is returned to us due to an undeliverable or incorrect address, we will contact you to arrange re-shipment. A re-shipping fee will apply to cover the cost of postage for the second delivery attempt.

If you notice an error in your shipping address immediately after placing your order, contact us as quickly as possible at smoothswinggolfshop@gmail.com. We will do our best to make a correction before the label is printed, but we cannot guarantee changes once an order is in the queue.

International Shipping

At this time, Smooth Swing Golf ships to US addresses only. We are working on expanding our shipping capabilities and hope to offer international shipping in the future. Sign up for our newsletter to be notified when this changes.

We apologise for any inconvenience to our international customers.